Welcome to Hook & Line Shop, where we deliver premium fishing gear to anglers worldwide (excluding certain remote Asian regions). Just as we carefully select the finest fishing equipment for your adventures, we’ve crafted this Shipping & Returns policy with the same attention to detail.
Global Shipping That Reels You In
Angler’s Note: All orders are processed within 1-2 business days (excluding weekends and holidays). We don’t operate on fish time, but we’re almost as quick!
Shipping Options:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Recommended for urgent carp gear needs
- Free Shipping:
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Perfect for stocking up on boilies and bait accessories
Note: Delivery times may vary slightly depending on customs processing in your country. We’ll keep you hooked with tracking information every step of the way!
Returns & Exchanges – Our No-Tangle Guarantee
We stand behind our fishing equipment like an angler stands by their favorite rod. If you’re not completely satisfied with your purchase, we’ll make it right.
Return Policy Details:
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:
- Opened bait products (boilies, groundbait, fishing bait)
- Used carp care products
- Personalized items
Simple 3-Step Return Process:
- Contact Our Crew: Email [email protected] with your order number and reason for return
- Get Approval: We’ll respond faster than a hungry carp to boilies (usually within 24 hours) with return instructions
- Ship It Back: Send the item(s) to: Hook & Line Shop Returns
1421 Dogwood Lane
Tucson, US 85749
Refund Information:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Deductions: Original shipping costs are non-refundable (unless the return is due to our error)
Pro Tip: Before returning landing net handles or other large items, contact us – we might be able to resolve the issue without the hassle of return shipping!
Damaged or Wrong Items?
If your fishing gear arrives damaged or incorrect (we’re only human, though we try to be as precise as a perfectly cast line):
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged/incorrect item and packaging
- We’ll arrange a replacement or refund immediately – no need to return the item
International Anglers – Special Notes
For our global fishing community (excluding remote regions):
- You’re responsible for any customs duties or import taxes
- Return shipping costs are the customer’s responsibility unless the error was ours
- Please allow extra time for international returns to reach us
Got questions about shipping your carp accessories or returning bivvy gear? Our team of fishing enthusiasts is ready to help at [email protected]. We’ll respond faster than you can say “fish on!”
Tight lines and happy fishing,
The Hook & Line Shop Team